Reporting a Repair
When reporting a repair make sure you have all the relevant details to hand. The more details you have about the problem the better equipped the Customer Service Advisor will be to log the repair.
To report a repair ring our freephone number on 0800 434 6289. The Customer Service Advisor will take the details and categorise your repair into either emergency, urgent, routine or planned categories or
click here to email us.
Repair Timing by Category
| Category: |
Aim to deal with within: |
| Emergency |
2 hours |
| Urgent |
24 hours |
| Routine |
7 days |
| Planned |
28 days |
The details of the repair and category will be passed to the contractor who will contact you to confirm when they will attend to the repair.
If the repair can't be easily identified by the Customer Service Advisor, an Area Surveyor will attend the property within 5 days to access the repair.