Repairs
If you require a repair to your property you can call us anytime. Even if you call out of office hours, your call will be answered and our staff are always available to deal with emergencies.
To report a repair telephone the number below. The Customer Service Advisor will take the details and categorise your repair into either emergency, urgent, routine or planned category
Repair Timing By Category
| Category: |
Estimated Timescale: |
| Emergency |
2 hours |
| Urgent |
24 hours |
| Routine |
7 days |
| Planned |
28 days |
The details of the repair and category will be passed to the contractor who will contact you to let you know when they will attend to your repair.
If the repair can't be easily identified by the Customer Service Advisor, an Area Surveyor will visit the property within 5 days to assess the repair.
Our Office Opening Hours Are:
Monday – Thursday 8.45am to 5.00pm
Friday – 8.45am to 4.30pm
Our Address Is:
Meres and Mosses Housing Association
Talbot House
High Street
Wem
SY4 5AA
Telephone:
0800 4346289 (Freephone) or 01939 238840
This number has an 'out of hours' service
Email:
We will be able to carry out your repairs much quicker if you give us as much information as you can about the problem.
Remember: you may be charged for any damage you cause, accidental or otherwise. You are advised to take out contents insurance and to check that you are covered for damage to your personal possessions and to any of the association's fittings.
MMHA offer a Contents Insurance Scheme and recommend it to all their tenants. Joining the scheme is easy. Simply phone 'My Home Contents Insurance Scheme' on 0845 337 2463 and speak to an advisor or, ask for an information pack.